Privacy and Data Protection Policy

Feel secure, your information is secure.

Last update: December 10, 2024

At Currat Luna Daphne Christelle (hereinafter, "we", "us", "our" or "the company"), we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy describes how we collect, use and protect the personal information of visitors to our websites: lunavolcan.com, casadelbalcon.com, and lunatour.ec ("Sites").

By using our Sites, you agree to the terms of this Privacy Policy and consent to the collection and use of your personal data in accordance with the terms set forth herein.

1. DATA CONTROLLER

Identity: Currat Luna Daphne Christelle
Address: Vía a Runtun Km 6 s/n, Baños, Ecuador
Telephone: +593 3 274 0882
E-mail: privacidad@lunavolcan.com

2. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal data when you interact with our Sites:

  • Identification data: name, e-mail address, telephone number.

  • Transaction Data: details of any reservations or purchases you make through our Sites.

  • Technical data: IP address, browser type, language, access times and referrer URL.

  • Geolocation data: if you have given your consent for us to access this information.

3. PURPOSE OF THE TREATMENT

Your personal data may be used for the following purposes:

  • Process your reservations and purchases.

  • Improve our Sites and services.

  • Send commercial communications related to our products and services, provided that you have given your consent.

  • Manage inquiries and requests made through our customer service channels.

4. LEGAL BASIS FOR PROCESSING

The processing of your personal data is carried out on the basis of the following legitimacies:

  • Execution of a contract: when the data is necessary to process reservations or purchases made by you.

  • Consent: for the sending of commercial communications.

  • Legitimate interests: to improve our services and ensure the security of our Sites.

5. CONSERVATION OF DATA

We will retain your personal data for as long as necessary to fulfill the purposes set out in this Privacy Policy, or as long as there is a contractual or legal relationship that justifies it. Subsequently, they will be securely deleted, unless the applicable regulations require their retention for a longer period of time.

6. RECIPIENTS OF THE DATA

We do not share your personal data with third parties, except in the following cases:

  • Service providers that help us operate our Sites and conduct our business activities, always under contracts that guarantee the confidentiality of your data.

  • Competent authorities, in case it is necessary to comply with legal or regulatory obligations.

7. USER RIGHTS

As a user, you have the right to:

  • Access: request information about the personal data we process about you.

  • Rectification: request the correction of any inaccurate or incomplete data.

  • Cancellation: request the deletion of your personal data when they are no longer necessary for the purposes for which they were collected.

  • Opposition: oppose the processing of your data in certain circumstances, such as the sending of commercial communications.

  • Limitation of processing: request to restrict the use of your personal data under certain circumstances.

  • Portability: receiving your personal data in a structured, commonly used and machine-readable format and transmitting it to another data controller.

To exercise these rights, you can contact us through our e-mail address: privacidad@lunavolcan.com.

8. SECURITY MEASURES

We have implemented the necessary technical and organizational measures to protect your personal data against unauthorized access, loss, alteration or destruction.

9. COOKIES

We use cookies to enhance your browsing experience on our Sites. You can manage your cookie preferences through your browser settings.

10. CHANGES IN THE PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it periodically. Any changes will be communicated through our Sites.

11. CONTACT

If you have any questions or concerns about this Privacy Policy or our use of your personal data, please do not hesitate to contact us at:

  • E-mail: privacidad@lunavolcan.com

  • Address: Vía a Runtun Km 6 s/n, Baños, Ecuador