FAQ's

  • In homage to the Tungurahua Volcano, which was erupting from October 1999 - 2019 / 20 years; And our hotel was a symbol of resistance in the face of the unjustified evacuation.

  • Via Runtun Km 6, Baños, Ecuador.

  • Check-in: 15 h.

    Check-out: 12:30.

    Outside these hours you can order your luggage at reception and use the facilities.

  • Luna Volcán is 9 km / 13 min from the center of Baños.

  • The nearest airport is Quito's Mariscal Sucre International Airport (UIO).

  • Yes, LunaTour offers private transportation to and from any city in Ecuador. Learn more by clicking here.

  • 75 people.

  • Luna Volcán has 30 rooms and suites for 75 people.

  • Luna Volcán has 4 restaurants:

    1. Luna Restaurante.

    2. Café del Cielo.

    3. Luna Deli.

    4. Luna Bar.

  • Yes, free of charge.

  • 35 hectares of natural Andean forest.

  • Luna Volcán is located at 2,200 meters above sea level.

  • The climate is spring-like, with an average temperature of 17 - 25 °C all year round, and some rainy days.

  • Yes, the hotel has 4 pools e Jacuzzi with hot volcanic water.

  • For safety reasons, children under 6 years of age do not have access to the area of pools and Jacuzzi, due to their location.

  • You can check availability and prices by clicking here.

  • Yes, the hotel offers free parking for guests.

  • Yes, you can come to our spa and pay for a day pass to use the pools by purchasing a visitor package. Click here for more information.

  • No, it comes from 3 springs of crystalline volcanic water and is heated in the hotel.

  • Yes, Visa, Mastercard and American Express.

  • No.

  • A la carte. 2 courses: [starter and main course] or [main course and dessert].

    Drinks are not included.

  • Breakfast includes 3 types of fruit; 2 types of bread, jam, butter and cream; coffee, chocolate or tea; natural juices or smoothies; natural yogurt with granola; typical of the day and eggs of your choice.

  • Sorry, we do not accept pets.

  • No.

  • If you cancel:

    - 61 days before: no surcharge.
    - 60 - 31 days before: 50% surcharge: 50% surcharge.
    - 30 days prior or no show: 100% surcharge.

    - If you wish to change dates, there is no surcharge (with at least 48 hours notice). The new date does not apply holidays and is subject to rate difference, valid up to 6 months after the original date.

  • We do not issue refunds.

  • Reservations are 100% prepaid at the time of booking. We charge your credit or debit card.

  • Enjoy 23 adventure activities and bird watching programs; 46 treatments at Luna Healing Spa, 4 pools and Jacuzzi with hot volcanic water, Luna Restaurante, the Café del Cielo, Luna Deli, Luna Bar and Romantic Suites with spectacular views of the Tungurahua Volcano, Llanganates National Park and the charming town of Baños in Ecuador.

  • You can visit Puntzan Canopy, El Vuelo del Cóndor y Las Manos de la Pachamama, Paraíso Orquideario 'Los Corazones', Animal Park, El Pailón del Diablo and the Amazon.

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  • 0 - 3 years: They do not pay. They share bed and food with their parents.

    4 - 6 years old: $46 / additional bed / With dinner and children's breakfast.

    7 - 10 years: 50% rack rate, depending on room type / With dinner and breakfast.

    11 years old and up: Adult rate / With dinner and breakfast.

    Extra beds or cribs: not available.

    We will ask for the children's ID to verify their age.

    Some rooms or suites do not allow children, please consult the sales department before booking.

  • Yes, the hotel offers laundry service for an additional cost.

  • Yes.

  • Smoking is prohibited inside the rooms, suites and internal public areas.

  • No.

  • Yes.

  • Yes.

  • No.

  • Yes.

  • Yes.